CRM and sales
What happens to your HubSpot data when you cancel
A paid HubSpot subscription cancels at the end of the commitment term. Mid-contract cancellation is not permitted, and you are still charged through the end of the term. A Super Admin or a billing admin turns off auto-renewal. After the cancellation date the account moves to HubSpot's free tools. You can delete the account only once the paid subscriptions are no longer active.
| Rule | What changes |
|---|---|
| When you stop paying | A paid HubSpot subscription cancels at the end of the commitment term. |
| Deletion events | 2 events. See the timeline below. |
| Export | 4 steps. See the steps below. |
| Who can export | Export permissions are required to export records. |
| What the export requires | Record export is available on all products and plans, and it needs Export permissions. |
| Recovery after deletion | Entering the Hub ID and clicking Yes, delete permanently deletes the account. |
What HubSpot does when you stop paying
A paid HubSpot subscription cancels at the end of the commitment term. Mid-contract cancellation is not permitted, and you are still charged through the end of the term. A Super Admin or a billing admin turns off auto-renewal under Account and Billing, on the Subscriptions tab. After the cancellation date the account moves to HubSpot's free tools. You can delete the account only once the paid subscriptions are no longer active. Deletion is Account and Billing, the Delete Account tab, the Hub ID, and Yes, delete. That confirmation permanently deletes the account. Turning auto-renewal back on before the cancellation date restores renewal for the products you had canceled. HubSpot explains what happens when you stop paying in Downgrade or cancel your HubSpot subscription. For the other tools you still pay for, read what happens to company data when you cancel software. Closing this subscription while the company closes is part of how to wind down a company.
Deletion timeline for HubSpot
| Event | After | What the vendor says |
|---|---|---|
| Cancel at renewal | When the vendor deletes it | Turning off auto-renewal cancels the subscription on the renewal date, not immediately. You are still charged until the commitment term ends. The account then moves to HubSpot's free tools. |
| Delete the account | 0 days | A Super Admin or billing admin deletes the account from Account and Billing, on the Delete Account tab, after paid subscriptions are no longer active. You enter the Hub ID and click Yes, delete to permanently delete the account. |
See HubSpot in the deletion-window dataset beside the other systems.
Export your HubSpot data before you cancel
Open the object, such as contacts, companies, deals, or tickets. Open the All records view when you want every record of that object. Click Export, choose the file format and the name, and choose the properties and associations. Click Export again. HubSpot emails a download link that expires after 30 days. The file has the current property values. Calls and notes are not in that record file. You export those another way, or through the engagements API. Historical exports stay in the export log for 3 years and are then removed.
The cross-vendor checklist is what to do before canceling software when closing a business.
Open the records you need, such as contacts, companies, deals, or tickets.
Open the records you need, such as contacts, companies, deals, or tickets.Open the All records view when you want every record of that object.
Open the All records view when you want every record of that object.Click Export, choose the file format, name the file, and choose which properties and associations to include.
Click Export, choose the file format, name the file, and choose which properties and associations to include.Click Export again and download the file from the email. The download link expires after 30 days.
Click Export again and download the file from the email. The download link expires after 30 days.
Who can run the export
Export permissions are required. The article applies on all products and plans. A user without Export permissions cannot start the file. Turning off auto-renewal takes a Super Admin or a billing admin. Deleting the account takes a Super Admin or a billing admin, and only after the paid subscriptions are inactive. Export while someone with Export permissions can still sign in, which includes the rest of the commitment term and the time on free tools before you delete the account.
What to keep from HubSpot
HubSpot holds the customer record as contacts, companies, deals, and tickets. The export is a snapshot of the properties and associations you included. A licensed copy can keep those columns. Names, emails, phone numbers, customer and staff details, passwords, and legal files are removed before any copy is shared. A view export includes the properties on that view. Choosing all properties changes the columns. Calls and notes stay out of this file, so save them separately if the conversation history is part of what you need.
- Contact, company, deal, and ticket properties you included
- Association columns included in the file
Removed before sharing:
- Names, emails and phone numbers
- Customer and staff details
- Passwords and legal files
Read what data is shared when licensing company data before you decide which of the items below can stay.
Plan-specific caveats
You cannot delete the account while any subscription still has an active commitment, even if auto-renewal is already off. You are charged through the term you already accepted. The download link expires after 30 days. You can run up to 300 exports in a rolling 24 hours, and up to three at once. Large CSV or XLSX files over one million rows arrive as more than one file in a zip. A record export is the properties you chose. It is not a copy of every call and note on the contact.
What a licensing program can use from CRM
A licensing program can keep CRM records as the history of how a pipeline moved from first contact to a closed deal.
A CRM snapshot is a different file from a ticket zip or a ledger export. Read what happens to your Salesforce data when you cancel, what happens to your Zendesk data when you cancel, and what happens to your QuickBooks Online data when you cancel.
Related
- What's shared
Which records can be licensed, which details never leave, and what you approve.
- How it works
The six steps from a short enquiry to payment, and how to stop.
Questions about HubSpot cancellation
Can deleted HubSpot data be recovered?
Entering the Hub ID and clicking Yes, delete permanently deletes the account. You can do that only after paid subscriptions are no longer active. Turning off auto-renewal is not the deletion. Until the renewal date the subscription continues, and after that date the account is on HubSpot's free tools until you delete it.
Do we need a paid HubSpot plan to export everything?
Record export is available on all products and plans, and it needs Export permissions. The file has the current property values and associations in the view you export, unless you choose all properties. Calls and notes are not in that record file. The download link expires after 30 days. You can run up to 300 exports in a rolling 24 hours, and up to three at the same time.
Can you delete a HubSpot account while the contract is still running?
You cannot delete the account while any HubSpot subscription still has an active commitment, even if you have turned off auto-renewal. A paid subscription cancels on the renewal date, not in the middle of the term, and you are still charged until that date. After the cancellation the account moves to the free tools. A Super Admin or billing admin can then delete it.
Are calls and notes included in a HubSpot record export?
A record export downloads current property values and associations for objects such as contacts, companies, deals, and tickets. Calls and notes are not in that file. HubSpot points you to an individual contact export, an activity report, or the engagements API for those. The download link for the record file expires after 30 days. Export permissions are required.
Sources
- HubSpot Knowledge Base. Downgrade or cancel your HubSpot subscription. Checked 2026-11-04
- HubSpot Knowledge Base. Export your records. Checked 2026-11-04