Project or workflow
What happens to your Asana data when you stop paying
After the subscriptions expire or end, Asana may deactivate the accounts tied to that agreement immediately. Asana will make your data available to export if it receives written notice within 30 days after that date. After those 30 days Asana has no duty to keep the data and may delete it, unless the law forbids the deletion.
| Rule | What changes |
|---|---|
| When you stop paying | After the subscriptions expire or end, Asana may deactivate the accounts tied to that agreement immediately. |
| Deletion events | 4 events. See the timeline below. |
| Export | 4 steps. See the steps below. |
| Who can export | A super admin requests the domain export from the admin console. |
| What the export requires | Domain export is available on the Enterprise+ tier and on the legacy Enterprise tier. |
| Recovery after deletion | Asana may deactivate the accounts as soon as the subscriptions end. |
What Asana does when you stop paying
When the subscriptions expire or end, Asana may deactivate the accounts tied to that agreement immediately. Asana will make the data available to export if it receives written notice within 30 days after that date. After those 30 days Asana has no duty to keep the data and may delete it, unless the law forbids the deletion. A request to destroy the data, logged at the Asana help site, is completed within 180 days, and backups are deleted within 30 days after that 180-day period. Send the written notice, and run the export, inside the 30 days. There is no self-serve restore after the data is deleted. Asana explains what happens when you stop paying in Subscriber Terms. For the other tools you still pay for, read what happens to company data when you cancel software. Closing this subscription while the company closes is part of how to wind down a company.
Deletion timeline for Asana
| Event | After | What the vendor says |
|---|---|---|
| Deactivation | 0 days | Following expiration or termination of all subscriptions, Asana may immediately deactivate the accounts associated with that agreement. |
| Written notice to export | 30 days | Asana makes Customer Data available for export if it receives written notice within 30 days after the effective date of expiration or termination. |
| After the notice window | When the vendor deletes it | After that 30-day period Asana has no obligation to retain Customer Data and may delete it, unless the law prohibits the deletion. |
| Destruction on request | 180 days | If you log a request at the Asana help site, Asana will securely destroy Customer Data within 180 days of receiving it. Backups are deleted within 30 days after that 180-day period. |
See Asana in the deletion-window dataset beside the other systems.
Export your Asana data before you cancel
A super admin requests a domain export from the admin console. Click the profile photo, select Admin console, open Settings, and select Domain export. Choose text only, or text and attachments. The file is JSON. Domain export is on Enterprise+ and on the legacy Enterprise tier. Video transcriptions, cover photos for forms, and user profile pictures are not in the attachment export. If the export leaves out something you need, Asana tells you to contact them. This is the organization export the settings article describes. It is not a personal task list.
The cross-vendor checklist is what to do before canceling software when closing a business.
Click your profile photo in the top bar and select Admin console.
Click your profile photo in the top bar and select Admin console.Open the Settings tab.
Open the Settings tab.Select Domain export.
Select Domain export.Choose an export of text only, or an export of text and attachments.
Choose an export of text only, or an export of text and attachments.
Who can run the export
A super admin is the role that requests the domain export. The control sits on the Settings tab of the admin console. An admin who is not a super admin is not the role named for this export. The written notice that keeps the data exportable for 30 days after the subscriptions end is a notice to Asana, separate from clicking Domain export. Send that notice, and have a super admin run the export, while the organization can still be opened. After the 30 days, Asana may delete the data.
What to keep from Asana
Asana holds the company's work as tasks, projects, and the files attached to them. The domain export is a JSON copy of the organization text, plus attachments if you chose them. A licensed copy can keep that text and those attachments. Names, emails, phone numbers, and the other details that follow are removed before any copy is shared. Profile pictures, form cover photos, and video transcriptions are not in the attachment export, so they are not something the JSON grows later. Save the file outside Asana before the 30-day notice window closes.
- Organization text in the JSON export
- Attachments included when you choose that option
Removed before sharing:
- Names, emails and phone numbers
- Customer and staff details
- Passwords and legal files
Read what data is shared when licensing company data before you decide which of the items below can stay.
Plan-specific caveats
Domain export is not on every paid tier. The settings article limits it to Enterprise+ and legacy Enterprise. Other tiers do not get this JSON from that control. The 180 days are the destruction request, not an extra export window. The export window in the subscriber terms is the 30 days after expiration or termination, and only if Asana has the written notice. Deactivation itself can be immediate. Do not wait for a grace period the terms do not give you before that notice.
What a licensing program can use from project or workflow
A licensing program can keep issues and tasks as the record of what was assigned, blocked, and finished.
An organization JSON is a different file from a board zip or a ticket export. Read what happens to your Jira data when you stop paying, what happens to your monday.com data when you cancel, and what happens to your ClickUp data when you cancel.
Related
- What's shared
Which records can be licensed, which details never leave, and what you approve.
- How it works
The six steps from a short enquiry to payment, and how to stop.
Questions about Asana cancellation
Can deleted Asana data be recovered?
Asana may deactivate the accounts as soon as the subscriptions end. Export stays available only if Asana receives written notice within 30 days. After that, Asana may delete the data unless the law forbids it. A later request to destroy the data is completed within 180 days, and backups are deleted within 30 days after that period. There is no self-serve restore after the data is deleted.
Do we need a paid Asana plan to export everything?
Domain export is available on the Enterprise+ tier and on the legacy Enterprise tier. The file is JSON. You can export text only, or text and attachments. Video transcriptions, cover photos for forms, and user profile pictures are not included in the attachment export. If you need something the export leaves out, Asana tells you to contact them.
Which Asana plans can request a domain export?
Domain export is available on the Enterprise+ tier and on the legacy Enterprise tier. A super admin requests it from the admin console, on the Settings tab. The file is JSON, either text only or text and attachments. Video transcriptions, cover photos for forms, and user profile pictures are not included in the attachment export. Other tiers do not get this export from that control.
How long does Asana keep data after you ask for it to be destroyed?
If you log a destruction request at the Asana help site, Asana will securely destroy the data within 180 days of receiving the request. Backups are deleted within 30 days after that 180-day period. That clock is separate from the 30 days after the subscriptions end, which is the window for written notice if you still want an export. After those 30 days Asana may delete the data unless the law forbids it.
Sources
- Asana. Subscriber Terms. Checked 2026-11-04
- Asana Help Center. Manage Asana organization settings. Checked 2026-11-04