Project or workflow
What happens to your monday.com data when you cancel
Only an admin can cancel a monday.com account. Canceling a product turns off renewal so the plan can end with the current term. An existing customer has to give 30 days' notice before the subscription end date, or the plan may renew. Closing the account is separate. After you close it, the account moves to a 7-day trial and then becomes inactive.
| Rule | What changes |
|---|---|
| When you stop paying | Only an admin can cancel a monday.com account. |
| Deletion events | 3 events. See the timeline below. |
| Export | 4 steps. See the steps below. |
| Who can export | The account admin downloads the whole account. |
| What the export requires | The account export leaves out archived boards and workdocs. |
| Recovery after deletion | You can reactivate a canceled plan before the term ends, from the product menu, by choosing Reactivate plan. |
| Free-plan limits | A trial deactivates on its own if you do not upgrade. |
What monday.com does when you stop paying
Canceling a product and closing the account are different endings. Only an admin can cancel. Canceling a product turns off renewal so you can keep working until the plan end date. An existing customer has to give 30 days' notice before that date, or the plan may renew. Closing the account ends access. The closed account moves to a 7-day trial and then becomes inactive, and the team can no longer sign in. monday.com keeps the data by default after that, and it may delete an inactive account's data at any time. A completely deleted account cannot be reversed. Net-new customers on a yearly plan may ask for a prorated refund within 30 days of purchase, and a refund closes the account. Monthly renewals are not refunded. A wire-transfer subscription cannot be canceled in Administration. The account manager handles that cancellation. Export the boards before you close the account. monday.com explains what happens when you stop paying in How to cancel and close your account. For the other tools you still pay for, read what happens to company data when you cancel software. Closing this subscription while the company closes is part of how to wind down a company.
Deletion timeline for monday.com
| Event | After | What the vendor says |
|---|---|---|
| Cancel plan renewal | When the vendor deletes it | Canceling a product stops renewal. You can keep using the account until the plan end date, or close the account immediately. An existing customer submits the cancellation at least 30 days before the renewal date. |
| Account closed | 7 days | Once the account is closed it moves to a free trial for 7 days. After those 7 days it becomes inactive, and the team can no longer sign in. |
| Data after the account is inactive | When the vendor deletes it | monday.com keeps account data by default so you can open it later, and says it may delete data from an inactive account at any time. A completely deleted account cannot be reversed. |
See monday.com in the deletion-window dataset beside the other systems.
Export your monday.com data before you cancel
The account admin exports from Administration, then General, then Account, then Export account data. The zip includes shareable and private boards. You can leave uploaded files out. Archived boards and workdocs are not in the zip, so export a workdoc as PDF on its own if you still need it. Dashboards and the Emails and Activities timeline stay out. The email link works for 24 hours from the time you receive it, and the export itself can take up to 24 hours. You can run it once every 24 hours. Tick the box above Export if you want the zip without uploaded files, which finishes sooner. Repeat the export if the link expires.
The cross-vendor checklist is what to do before canceling software when closing a business.
Click your profile picture and select Administration.
Click your profile picture and select Administration.Open the General tab, then the Account tab.
Open the General tab, then the Account tab.Scroll to Export account data and click Export. Clear the files box if you want the zip without uploaded files.
Scroll to Export account data and click Export. Clear the files box if you want the zip without uploaded files.Open the email and choose Download here. The link works for 24 hours.
Open the email and choose Download here. The link works for 24 hours.
Who can run the export
The account admin runs the export. Every admin on the account is notified when it runs. A member who is not an admin cannot cancel the account either. If the admin is unavailable, monday.com tells you to contact its team. Wire-transfer subscriptions cannot be canceled in Administration. Those go through the account manager. A member who is not an admin has to ask an admin, or contact monday.com if no admin is available. You can cancel from a browser, or from the iOS app under More, then Admin settings, then Delete account. Export while an admin can still open Administration.
What to keep from monday.com
monday.com keeps the work as boards, items, and the files attached to those boards. The account zip is that board set, including private and shareable boards, and the files if you did not exclude them. A licensed copy can keep the boards, the items, and those files. Names, emails, and the other details that follow are removed before any copy is shared. A workdoc that never left the account is not in the zip. Export each workdoc as PDF before you run the account export if those pages matter. Dashboard numbers come from boards that are in the zip, but the dashboard itself is not a file in the download. The Emails and Activities timeline stays in the account.
- Boards, including private and shareable boards
- Items and their columns
- Files uploaded to boards, if you include them
Removed before sharing:
- Names, emails and phone numbers
- Customer and staff details
- Passwords and legal files
Read what data is shared when licensing company data before you decide which of the items below can stay.
Plan-specific caveats
The download link dies after 24 hours. Start again if you miss it, and wait 24 hours between exports. Archived boards will not appear. A trial ends on its own if you never upgrade. After you close a paid account, the Free plan prompt shows up once the 7-day trial that follows the close has expired. Reactivate plan is available only before the term ends, from the product's three-dot menu. After you close the account, the team has the 7-day trial that follows, and then nobody can sign in. monday.com keeps inactive data by default and may delete it at any time, so the zip you already downloaded is the copy you can still open.
What a licensing program can use from project or workflow
A licensing program can keep issues and tasks as the record of what was assigned, blocked, and finished.
A board export is a different file from a Git clone or a ledger zip. Read what happens to your Jira data when you stop paying, what happens to your Asana data when you stop paying, and what happens to your ClickUp data when you cancel.
Related
- What's shared
Which records can be licensed, which details never leave, and what you approve.
- How it works
The six steps from a short enquiry to payment, and how to stop.
Questions about monday.com cancellation
Can deleted monday.com data be recovered?
You can reactivate a canceled plan before the term ends, from the product menu, by choosing Reactivate plan. After the account is completely deleted, that deletion cannot be reversed. Until then, monday.com keeps the data by default and may delete an inactive account's data at any time. Export while an admin can still sign in.
Do we need a paid monday.com plan to export everything?
The account export leaves out archived boards and workdocs. Export workdocs as PDF on their own if you still need them. Dashboards are not in the zip. The Emails and Activities timeline is not included. The download link lasts 24 hours, and a new export has to wait 24 hours.
How much notice does an existing monday.com customer give before renewal?
An existing customer gives 30 days' notice before the subscription end date. If that notice is missing, the plan may renew for another term. Canceling a product turns off renewal so the plan can end with the current term. Closing the account is a later step, and the account cannot be fully closed until every product is canceled. A net-new yearly plan has a different refund window. Check the renewal date under Administration, then Billing, before you submit the cancellation.
How long does a monday.com account-export link keep working?
The download link in the email works for 24 hours from the time you receive it. The export itself can take up to 24 hours to finish. You can run the account export once every 24 hours, and every admin is notified. Archived boards and workdocs are not in the zip. Export a workdoc as PDF on its own if you still need it. Dashboards and the Emails and Activities timeline stay out of the account file.
Sources
- monday.com Support. How to cancel and close your account. Checked 2026-11-04
- monday.com Support. How to export your entire account's data. Checked 2026-11-04